Role Purpose
The purpose of the Sales Assistant (Volunteer) role is to drive sales by providing exceptional Customer service to deliver results
Key Areas of Accountability
Sales and Customer Service
- Generate sales to achieve store budgets
- Provide high levels of customer service in line with Save the Children standards
- Support and drive local promotional activities within the store
- Ensure all sales are accurately processed though the cash register and EFTPOS
- Handle Customer feedback when necessary and provide solutions where possible
- Ensure stock is sold as per the ticket price
People Management
- Attend designated shifts as per the roster and notify Store Manager of absences
- Maintain compliance with SCA policies and procedures
- Maintain a high standard of personal presentation
- Maintain confidentiality and privacy in matter relating to the store, customers, procedures and security
Operations
- Adhere to and maximise store trading hours
- Maintain Visual merchandising and housekeeping standards in line with guidelines
- Ensure a full understanding, have access to and comply with policies and procedures
Stock Management
- Process stock accurately as per stock management guide ensuring all processes are followed and pricing aligns with State pricing guidelines
Financials
- Ensure all sales are processed through the cash register
- Ensure petty cash is utilised for authorised store purchases only and is reconciled as per finance procedures
Loss Prevention
- Ensure cash is secured daily including immediate closure of cash register after use
- Strictly adhere to security procedures when opening and closing the store
- Maintain awareness of internal and external theft and take preventative actions
Health, Safety, Security and Risk Management Requirements
- Act in a safe manner at all times, including complying with all safety instructions and training given at the workplace.
- Participate in and contribute to Health and Safety awareness and improvements.
- Comply with emergency evacuation procedures.
- Report all incidents/injuries and potential hazards in a timely manner.
- Be aware of, and consider, the risks associated with your everyday work and apply appropriate mitigation measures
Person Specification
Essential Skills & Experience
- Organised and reliable
- Care with personal presentation
- Ability to commit to regular weekly shifts
- Ability to stand for a minimum 4 hours
Desired Skills & Experience
- Retail experience
- Customer service
Training Provided
- Induction to Save the Children policies, processes and Code of conduct
- Store induction
Confirmed Volunteers Will Be Required to:
- Read and accept the Save the Children Volunteer Code of Conduct and Child Protection Policy
- Agree to a National Police Check being undertaken on their behalf
Reporting to: |
Volunteer Co-ordinator |
Direct Reports: |
NA |
Work Location: |
Retail store(s) |
Travel: |
Nil |
Classification Level: |
NA |
Assets: |
Nil |
Driver’s Licence |
NA |
Working with |
No |
Required: |
|
Children Check: |
|